Responsible Gambling

Gambling should be an enjoyable leisure activity. To ensure it remains fun and under control, consider the following advice:

• Gambling should be entertaining and not seen as a way of making money.
• Bet sensibly and never chase your losses.
• Only gamble what you can afford to lose. Use deposit limits to manage your spending.
• Monitor the amount of time you spend playing. Set up reality checks to remind you how long you've been logged into your account.
• Balance gambling with other activities. If gambling is your only form of entertainment, consider whether you're still having fun.
• Take regular breaks from gambling. Continuous gambling can cause you to lose track of time and perspective.
• Don't gamble when under the influence of alcohol or when you're upset or depressed.
• Think about how much money you spend gambling. You can track your activity in your online account history.
• If you need to talk to someone about problem gambling, contact our customer service team or a problem gambling support service.

Deposit Limits

We encourage you to set a deposit limit to manage the amount of money that you can deposit into your account. Limits can be set for a 24-hour, 7-day, or 30-day period and cannot be overridden.

Time-Out

If you want to take a short break from betting and gaming with us, you can do so by taking a Time-Out for a period of 24 hours, 48 hours, 7 days, or 30 days.

Self-Exclusion

If you feel you are at risk of developing a gambling problem or believe you currently have a gambling problem, please consider Self-Exclusion. This allows you to close your account for a specified period of 6 months, 1 year, 2 years, or 5 years.

Protecting Minors

It is against the law for those under the age of 18 to gamble. We carry out age verification checks on all customers and ask for documentary proof of age where checks are inconclusive.

Website Blocking Software

There are a number of third-party applications that you can use to monitor or restrict access to the internet:

• Net Nanny: General blocking software that protects children from inappropriate web content.
• CYBERsitter: Filtering software allowing parents to choose their own sites to block.
• GamBlock: Specific blocking software for gambling websites.
• Betfilter: Specific blocking software for gambling websites.